Problemas
Sales 101 teaches you to: Always just answer the question the customer has Never try to get more information about what the customer needs Always answer a question with another question Never look the customer in the eye
Roztwór
Armando
maestro · Tutor durante 5 años
4.6
(207 Votos)
Respuesta
Sales 101 teaches you to:1. **Always just answer the question the customer has**: This is not entirely accurate. While it's important to address the customer's immediate question, effective sales techniques often involve more than just answering questions. They include understanding the customer's needs, building rapport, and guiding the conversation towards a sale.2. **Never try to get more information about what the customer needs**: This is incorrect. In sales, it's crucial to gather as much information as possible about the customer's needs to better understand how your product or service can meet those needs.3. **Always answer a question with another question**: This is a common sales technique known as the "mirroring" technique. It helps to keep the conversation flowing and can make the customer feel more engaged. However, it should be used judiciously and not overdone.4. **Never look the customer in the eye**: This is incorrect. Eye contact is an important part of effective communication and can help build trust and rapport with the customer.In summary, Sales 101 teaches you to be attentive, gather information, build rapport, and guide the conversation towards a sale, all while maintaining a professional and engaging demeanor.