Question 6 (1 point) Using encouraging and reassuring words to create a pleasant experience is an example of: Expectation Management b Active Listening Positive Language d Downselling

Question

Question 6 (1 point) Using encouraging and reassuring words to create a pleasant experience is an example of: Expectation Management b Active Listening Positive Language d Downselling

Answer 1

## Step 1The question is asking us to identify the correct term that describes the act of using encouraging and reassuring words to create a pleasant experience. ## Step 2Let's analyze each option:- Expectation Management: This involves managing the expectations of the customer, which may include setting realistic expectations and managing the customer's expectations about the product or service.- Active Listening: This involves fully focusing, understanding, responding, and remembering what the other person is saying.- Positive Language: This involves using words that are encouraging and reassuring, which can create a pleasant experience.- Downselling: This involves selling a product or service that is less expensive than the original product or service.## Step 3Based on the definitions, the act of using encouraging and reassuring words to create a pleasant experience aligns with the definition of Positive Language.

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Question 6 (1 point) Using encouraging and reassuring words to create a pleasant experience is an example of: Expectation Management b Active Listening Positive Language d Downselling

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