Problemas
Question 2 of 10 In a conversation between two parties, a statement like, "What I'm hearing you say __ "is an example of: A. problem solving B. sorting. C. reflective listening. D. conflict resolution.
Roztwór
Leonel
maestro · Tutor durante 5 años
4.5
(259 Votos)
Respuesta
The correct answer is 'C'. The statement "What I'm hearing you say __" is an example of reflective listening.
Explicación
## Step 1The problem presents a statement, "What I'm hearing you say __", and asks us to identify the type of communication it represents. The options are: problem solving, sorting, reflective listening, and conflict resolution.## Step 2The statement "What I'm hearing you say __" is a form of communication where the speaker is trying to understand and repeat back what the other person has said. This is a technique used to ensure that the speaker has understood the listener correctly.## Step 3This technique is known as reflective listening. It is a communication strategy where the speaker mirrors the listener's feelings and thoughts, which helps to confirm understanding and build trust.## Step 4The other options, problem solving, sorting, and conflict resolution, do not accurately describe this type of communication. Problem solving involves finding a solution to a problem, sorting involves arranging items in a specific order, and conflict resolution involves resolving disagreements or disputes.