Problemas
Which two ways can Customer Service and Support affect sales? (Choose two) 0000 Distributing marketing information More Bales through Customer Evangelists Closing the deal with rapid engagement Increased Sales through Responsiveness and Personaliz ation Coordinating shipping
Roztwór
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Respuesta
The two ways in which Customer Service and Support can affect sales are 'More Sales through Customer Evangelists' and 'Increased Sales through Responsiveness and Personalization'.
Explicación
## Step 1The question asks us to identify two ways in which Customer Service and Support can affect sales. The options provided are:1. Distributing marketing information2. More Sales through Customer Evangelists3. Closing the deal with rapid engagement4. Increased Sales through Responsiveness and Personalization5. Coordinating shipping## Step 2We need to analyze each option to determine its potential impact on sales.1. Distributing marketing information: While this is a function of Customer Service and Support, it is not directly related to sales. It is more about informing customers about the product or service, which can indirectly lead to sales.2. More Sales through Customer Evangelists: This is a direct impact on sales. Customer Evangelists are customers who are so satisfied with the product or service that they recommend it to others, which can lead to more sales.3. Closing the deal with rapid engagement: This is also a direct impact on sales. Rapid engagement can lead to quicker sales, as it involves quickly addressing customer inquiries and resolving issues, which can lead to a faster closing of the deal.4. Increased Sales through Responsiveness and Personalization: This is another direct impact on sales. Responsiveness and personalization can lead to increased sales, as it involves quickly addressing customer inquiries and providing personalized solutions, which can lead to increased sales.5. Coordinating shipping: While this is a function of Customer Service and Support, it is not directly related to sales. It is more about ensuring the product is delivered to the customer, which can indirectly lead to sales.