A medical assistant is speaking with a patient who is unhappy with the medical services they received. The patient feels that their needs were not met and demands that the medical provider see them again. The schedule is full and it is not possible to fit the patient in today. Which of the following actions should the assistant take? Inform the patient they will have to schedule a new appointment on a different day. Give the patient a list of local providers they can choose to see. Tell the patient that their insurance will not likely cover a new appointment, so they will have to pay out-of-pocket costs. Inform a supervisor of the situation and ask them to assist.

Question

A medical assistant is speaking with a patient who is unhappy with the medical services they received. The patient feels that their needs were not met and demands that the medical provider see them again. The schedule is full and it is not possible to fit the patient in today. Which of the following actions should the assistant take? Inform the patient they will have to schedule a new appointment on a different day. Give the patient a list of local providers they can choose to see. Tell the patient that their insurance will not likely cover a new appointment, so they will have to pay out-of-pocket costs. Inform a supervisor of the situation and ask them to assist.

Answer 1

## Step 1This problem is about the appropriate response a medical assistant should give to a patient who is unhappy with the medical services they received. The patient feels that their needs were not met and demands to see the medical provider again. However, the schedule is full and it is not possible to fit the patient in today.## Step 2The assistant has several options to handle this situation. The options include informing the patient they will have to schedule a new appointment on a different day, giving the patient a list of local providers they can choose to see, telling the patient that their insurance will not likely cover a new appointment, so they will have to pay out-of-pocket costs, or informing a supervisor of the situation and asking them to assist.## Step 3The best course of action in this situation is to inform a supervisor of the situation and ask them to assist. This is because the assistant is not in a position to make decisions about the patient's care or schedule. The supervisor, on the other hand, has the authority to make such decisions and can provide the best course of action.

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