52. At checkout, the CMAA is abstracting info from the encounter form Which of the following pieces of information is found on the patients encounter form and the CMS-1500 a. patient status b. insurance carriers phone number c. diagnosis code d. employment status 53. A patient who was recently laid off calls the office to discuss payment options. Which is an appropriate option? a. contractual adjustment b. professional courtesy payment c. hardship payments and plan d. bad debt adjustment 54. A patient wants to review his/her medical records. The CMAA should a. open the office before business hours b. reserve a designated area c. arrange for the provider to be present for the review d. schedule 15 minutes for the review 55. Which is an example of a third party payee? a. workers comp b. stated beneficiary c. listed guarantees d. treated patient 56. When reviewing incoming calls, the practice of underlining significant words and phrases during sorting is a. annotating b. releasing c. conditioning d. indexing 57. When a new patient has difficulty completing the patient registration form.The CMAA should take which of the following steps to ensure the documentation is completed correctly? a. cross out the patients responses and transcribe the response in pencil to make it legible. b. present incomplete forms to the provider for reviews c. send another set of forms home for a family member to complete and reschedule the patient's appointment. d. offer to sit with the patient and read the forms to him 58. Which of the following is outside a medical administrative assistant's scope of practice? a. reporting a compliance violation to the auditor b. posting the compliance policies and procedure of the organization c. developing necessary changes as the result of a compliance audit d. serving on a committee to ensure compliance