10. Which of the following is true about certifi- cation for PBTs? (A) There is one national certification agency. (B) The federal government regulates PBT certification. (C) Costs and requirements for certification are the same across all agencies. (D) Different certification agencies have different requirements for clinical experience. 11. A PBT notices that a patient is biting her lip and breathing deeply. He tells the patient, "Having blood drawn can be nerve-wracking. Would it help if we took a few minutes to relax?" He is showing (A) Dependability (B) Lack of prejudice (C) Empathy (D) Honesty 12. Which of these professional behaviors is also a legal requirement for PBTs? (A) Not discussing personal subjects with patients (B) Keeping all patients information confidential (C) Not using personal phones in patient care areas (D) Not discussing sensitive subjects like politics or religion with patients 13. Why should PBTs not wear artificial nails or nail wraps? (A) Because they make it difficult to feel for a patient's veins (B) Because they are distracting to patients (C) Because they make it hard to use a computer (D) Because they can harbor bacteria 14. One reason a PBT should organize his sup- plies before starting a blood draw is that (A) Specimens must be collected in a par- ticular order (B) Patients find this reassuring (C) Supervisors might be watching and want to see that the PBT is organized (D) This prevents other PBTs from taking needed supplies during the course of the draw 15. Causes of stress (A) Are the same for all people (B) Are always negative situations (C) Are different for different people (D) Are situations that cannot be changed or managed