Problemas
3. Ryan owns a music store.He wants to know his customer retention rate? Round to the nearest a. Customers at the end of Q4: 275 b . Customers at the beginning of Q4: 260 c.New customers in Q4:30 d . Customer retention rate: __
Roztwór
Domingo
maestro · Tutor durante 5 años
4.7
(345 Votos)
Respuesta
To calculate the customer retention rate, we need to use the following formula:Customer Retention Rate = (Number of customers at the end of the period - Number of new customers during the period) / Number of customers at the beginning of the periodGiven information:a. Customers at the end of Q4: 275b. Customers at the beginning of Q4: 260c. New customers in Q4: 30Step 1: Calculate the number of customers at the end of Q4 who were not new customers.Number of customers at the end of Q4 who were not new customers = 275 - 30 = 245Step 2: Calculate the customer retention rate.Customer Retention Rate = (Number of customers at the end of the period - Number of new customers during the period) / Number of customers at the beginning of the periodCustomer Retention Rate = (245 - 0) / 260Customer Retention Rate = 0.9423 or 94.23%Therefore, the customer retention rate is 94.23%.