A customer would like to reserve an ocean-view room at a hotel , but the ocean view rooms are all occupied. What is the BEST next step for the hotel desk associate? Suggest the customer phone another hotel to check out what is potentially available. Suggest a beautiful hotel just down the road that is more expensive Suggest the alternative of a bay-view room with a balcony which is available Encourage the customer to please call earlier point

Question

A customer would like to reserve an ocean-view room at a hotel , but the ocean view rooms are all occupied. What is the BEST next step for the hotel desk associate? Suggest the customer phone another hotel to check out what is potentially available. Suggest a beautiful hotel just down the road that is more expensive Suggest the alternative of a bay-view room with a balcony which is available Encourage the customer to please call earlier point

Answer 1

The BEST next step for the hotel desk associate would be to suggest the alternative of a bay-view room with a balcony which is available. This solution directly addresses the customer's desire for a view and offers a viable alternative within the same hotel. It shows the customer that the hotel is willing to accommodate their preferences as much as possible, which can enhance their overall experience and satisfaction.

Problemas

Roztwór

Respuesta