19. The __ propaganda technique encourages the audience to become part of a group or act because other people are acting in the same way. bandwagon request transfer 20. A company website may also have a __ page that provides answers to common customer questions. directions D frequently asked questions (FAQ)

## Step 1<br />The first question is about identifying a propaganda technique. The technique described in the question is one where the audience is encouraged to join a group or act in a certain way because others are doing the same. This is a common tactic used in advertising and politics to persuade people to do something by telling them that others are doing it too. The options given are "bandwagon", "request", and "transfer". The correct answer is "bandwagon", which is a well-known propaganda technique that encourages people to do something because it is popular or because "everyone else is doing it".<br /><br />## Step 2<br />The second question is about identifying a type of page that a company website may have to provide answers to common customer questions. The options given are "directions" and "frequently asked questions (FAQ)". The correct answer is "frequently asked questions (FAQ)", which is a common feature on company websites where they list and answer common questions that customers might have. This is a standard practice to help customers find quick answers to common questions without needing to contact the company directly.