suitcase that was purchased last month. It was only used a few times for travel but the wheels are not working properly.. Which of the following actions should the sales associate take to BEST remedy the situation? Ask the customer if the suitcase was overstuffed because extreme pressure may have caused the problem. Offer to show the customer a more durable line of suitcases. Ask the customer what you could do to make the situation right , and then determine if the proposed solution is in line with the store's policy. If not, ask a manager for help. Ask the customer what caused the wheels to stop working properly, and determine if the malfunction is the customer's fault or a product defect.Then follow company policy. A customer returns to the store with a 4 points Let the customer know that the malfunctions seems to be a defect which the store is equipped to fix . Provide the customer the manufacturer's contact information

## Step 1<br />The problem presents a situation where a customer returns a suitcase to the store due to malfunctioning wheels. The sales associate is given four options to handle this situation. The goal is to identify the best course of action that is both effective and in line with the store's policy.<br /><br />## Step 2<br />The first option suggests asking the customer if the suitcase was overstuffed, which could have caused the problem. This approach is not ideal because it places the blame on the customer, which could lead to dissatisfaction.<br /><br />## Step 3<br />The second option involves asking the customer what can be done to rectify the situation, and then determining if the proposed solution aligns with the store's policy. This approach is customer-centric and allows for a flexible response based on the customer's needs and the store's policies.<br /><br />## Step 4<br />The third option involves asking the customer what caused the wheels to stop working properly, and then determining if the malfunction is the customer's fault or a product defect. This approach is also not ideal because it places the blame on the customer, which could lead to dissatisfaction.<br /><br />## Step 5<br />The fourth option involves letting the customer know that the malfunction seems to be a defect which the store is equipped to fix. This approach is not ideal because it does not address the customer's needs and could lead to dissatisfaction.