Question 3 (1 point) What does "Efficiency" mean in customer service? a Taking as much time as needed to handle a request b Ignoring unnecessary details to speed up interactions C Completing tasks quickly and accurately without wasting resources d Offering customers discounts on all purchases

## Step 1<br />The term "efficiency" in customer service refers to the ability to complete tasks accurately without wasting resources. This means that the service is delivered in the shortest possible time without compromising on the quality of the service.<br /><br />## Step 2<br />Option 'a' suggests taking as much time as needed to handle a request. This does not align with the definition of efficiency as it does not emphasize the importance of completing tasks quickly.<br /><br />## Step 3<br />Option 'b' suggests ignoring unnecessary details to speed up interactions. While this may seem efficient, it can also lead to mistakes and a lack of thoroughness in the service provided.<br /><br />## Step 4<br />Option 'd' suggests offering customers discounts on all purchases. This is more related to sales strategies and does not directly relate to the efficiency of customer service.