A customer shopping for a replacement refrigerator has decided upon a style and model and wants ; to complete the purchase. What is the BEST response for the sales associate to give to the customer to ensure a good experience? Great choice!I can ring you up right here in the department so you can avoid the lines up front Excellent! This model may be a bit more complicated to install. Would you like me to go over our delivery and install options so we can make sure you have everything you need Nice! With this model you will need to hook up a water line to use some of the features. Do you want me to explain how you can do that ? Sounds good!If you want to use the filtered 4 points

## Step 1<br />The problem presents a scenario where a customer has chosen a refrigerator and is ready to complete the purchase. The sales associate has several options to respond to the customer, and the goal is to identify the best response that would ensure a good customer experience.<br /><br />## Step 2<br />The first option, "Great choice! I can ring you up right here in the department so you can avoid the lines up front", is a courteous and helpful response. It shows the sales associate's willingness to assist the customer and make the shopping experience as smooth as possible.<br /><br />## Step 3<br />The second option, "Excellent! This model may be a bit more complicated to install. Would you like me to go over our delivery and install options so we can make sure you have everything you need", while informative, might not be the best response as it could potentially make the customer feel overwhelmed or anxious about the installation process.<br /><br />## Step 4<br />The third option, "Nice! With this model you will need to hook up a water line to use some of the features. Do you want me to explain how you can do that?", while informative, might not be the best response as it could potentially make the customer feel overwhelmed or anxious about the installation process.<br /><br />## Step 5<br />The fourth option, "Sounds good! If you want to use the filtered", is incomplete and does not provide a full response.<br /><br />## Step 6<br />Considering all the options, the first option is the best response as it is courteous, helpful, and ensures a smooth shopping experience for the customer.