Which two ways can Customer Service and Support affect sales? (Choose two) 0000 Distributing marketing information More Bales through Customer Evangelists Closing the deal with rapid engagement Increased Sales through Responsiveness and Personaliz ation Coordinating shipping

## Step 1<br />The question asks us to identify two ways in which Customer Service and Support can affect sales. The options provided are:<br /><br />1. Distributing marketing information<br />2. More Sales through Customer Evangelists<br />3. Closing the deal with rapid engagement<br />4. Increased Sales through Responsiveness and Personalization<br />5. Coordinating shipping<br /><br />## Step 2<br />We need to analyze each option to determine its potential impact on sales.<br /><br />1. Distributing marketing information: While this is a function of Customer Service and Support, it is not directly related to sales. It is more about informing customers about the product or service, which can indirectly lead to sales.<br /><br />2. More Sales through Customer Evangelists: This is a direct impact on sales. Customer Evangelists are customers who are so satisfied with the product or service that they recommend it to others, which can lead to more sales.<br /><br />3. Closing the deal with rapid engagement: This is also a direct impact on sales. Rapid engagement can lead to quicker sales, as it involves quickly addressing customer inquiries and resolving issues, which can lead to a faster closing of the deal.<br /><br />4. Increased Sales through Responsiveness and Personalization: This is another direct impact on sales. Responsiveness and personalization can lead to increased sales, as it involves quickly addressing customer inquiries and providing personalized solutions, which can lead to increased sales.<br /><br />5. Coordinating shipping: While this is a function of Customer Service and Support, it is not directly related to sales. It is more about ensuring the product is delivered to the customer, which can indirectly lead to sales.